IVVO Control Centre- Ensuring you’re always in the driving seat

What does it do?

The control centre is an easy to use web based management console designed to allow authorised users complete control over your applications variable and provide access to the unified reporting and analytics capabilities.

Providing business users one single easy to use tool for essential real time changes (such as uploading new prompts, changing scripts and call flows) and to efficiently monitor performance helping maintain all aspects of the self-service applications, while dramatically reducing the overall cost of ownership.

WATCH THE DEMONSTRATION HERE

Features & Benefits

• Provides complete control from a single portal including facilities to test changes prior to production deployment
• Fully configurable reporting with variety of output options
• Users can create or amend options in real time and create new business driven routing rules
• Provides a flexible environment to allow continual adaptation as on-going operation requirements change
• Complete unified reporting – contains a number of pre-built reports to provide 360 visibility of application, telephony usage and call profile