Professional Services Overview
With 20 years experience in customer interaction, SpeechStorm Professional Services provides complete end-to-end lifecycle management for both hosted and on-premise speech recognition and Interactive Voice and Video (IVVR) applications.
Our professional services organisation delivers a comprehensive set of services that apply proven best practices and industry-leading expertise in the delivery of speech as well as IVVR solutions.
Our professional services address any pre and post implementation requirements involving SpeechStorm’s products, as well as stand-alone services that require no software investment on your part.
The services we provide are grouped into five main areas,
Our core skills include:
- Business & technical consultancy
- Usability trials & proof of concept
- Application, architecture & voice user interface design
- Systems integration
- Application development & testing
- Post-production performance tuning
- Voice biometric technology consultation
As a dedicated resource, all services can be provided on a per-project or daily basis to fulfil your current requirements and assist the organisations as your phone self-service strategy begins to evolve.
How can SpeechStorm Professional Services help me?
- Experienced personnel with a track-record in the design and implementation of phone self-service solutions.
- Industry and technology knowledge to negate risk for high-profile customer-facing projects.
- Complete turnkey solution; from design to development and delivery.
- Full support capability to ensure complete peace of mind.
- Ability to build and host early-stage speech and IVVR projects on in-house hosting platform to provide ‘proof-of-concept’ services.
- Development services complement SpeechStorm hosting platform to ensure end-to-end solution availability.