G-Force Delegates Experience SpeechStorm’s Outbound Speech Technology First Hand
Genesys and SpeechStorm use Outbound Speech to Notify G-Force Delegates about Welcome Reception
London, UK – May 20th, 2008 – SpeechStorm, the specialist provider of speech self-service solutions for contact centres, has today announced that it worked with its key partner, Genesys, to deliver an Outbound Speech notification to G-Force delegates which gave details of the welcome reception held last night. This outbound call, powered by SpeechStorm, proactively welcomed delegates, asked them if were planning to attend the welcome reception and based on their spoken response, advised them of the time and location of the welcome reception.
SpeechStorm’s Outbound Speech technology gives organisations more than simple outbound notifications; it also allows them to interact with the customer to instigate and complete transactions such as insurance policy renewal notifications, outstanding bill payments and conducting questionnaires etc. These reminders or notifications significantly enhance a contact centres’ customer service programme, directly improving the customer experience and at a fraction of the cost of live agents.
The potential uses for outbound calls, particularly when coupled with speech recognition technology, are limitless. Outbound Speech is a positive, service enhancing technology that can deliver real competitive edge to a contact centre.
“Speech can genuinely improve customer service levels,” commented Oliver Lennon, CEO at SpeechStorm. “Using proactive, personalised speech technologies such as Outbound Speech we can improve the customer experience in ways not previously possible. From alerting customers about service and product changes to insurance policy renewals and conducting surveys, we can reduce customer churn and enhance those all important service levels.”
To find out more about SpeechStorm’s speech self-service solutions visit the Partner Pavilion at G-Force, 2008 EMEA in Berlin from Monday 19th through to the 21st of May. SpeechStorm, together with parent company Kainos, will be sponsoring the event.