- Dublin Boutique Hotel, The Morgan to host this latest seminar exploring how self-service can handle large call volumes without increasing capacity-
Dublin, Ireland – September 21st, 2009 – SpeechStorm, (www.speechstorm.com), Ireland’s specialist provider of phone self-service solutions and a division of Kainos,has today announced a new seminar running in partnership with Genesys, the world’s premier provider of contact centre solutions, entitled ‘Breaking the Correlation between Call Volumes & Headcount’ to run at the Morgan, Temple Bar in Dublin on Tuesday 6th of October.
Speakers from eircom, the CCMA, Genesys and SpeechStorm will explore the current challenges facing customer contact centres, how companies can offer their customers an Intelligent Customer Front Door (iCFD) for their business, how to enhance customer retention in tough economic markets and the options and strategies for effective self service.
This seminar follows the format of an already successful series of webinars and road shows on phone self service and the iCFD run by Genesys and SpeechStorm across the UK.
Dylan Ryan; head of consumer customer experience at eircom will present on Proactive Customer Contact – “Save money while improving the customer experience”.
To register for the event please click here.
The event begins at 09:30, includes a seated lunch and an opportunity to network with other industry peers.
About SpeechStorm
SpeechStorm specialises in self-service solutions that manage customer interactions over the phone.
The SpeechStorm portfolio provides a combination of best-fit solutions that give customers the service they want; whether touchtone, SMS, Video or Voice. SpeechStorm transforms the simple phone into a rich interactive tool for accessing content, finding information and interacting with an organisation to fulfil customer requests and optimise customer care goals.
Organisations including Comet, CPP, Dixons Stores Group International (DSGI), SITA Suez, eircom, Meteor and Northern Ireland Electricity rely on SpeechStorm solutions to underpin their business performance and improve the overall customer experience.
Backed by a professional services capability of more than 250 consultants, SpeechStorm is part of Kainos, a leading IT consulting and Systems Integrator. For over 20 years Kainos has been deploying critical customer interaction solutions giving SpeechStorm distinctive edge over most phone self-service specialists. SpeechStorm has offices in the UK and Ireland.
For more information please visit the corporate website onwww.speechstorm.com.