Belfast, Northern Ireland, 7th November 2011,  SpeechStorm® a leader in software for automating customer service over the phone, is pleased to announce that Jonathan McKinney, Placement Software Engineer, SpeechStorm, was awarded first prize for Citi Group’s Best Mobile Application.  The

Why don’t you know who I am?  Customers want personalisation Belfast, Northern Ireland, 5 September 2011,  SpeechStorm, a leader in Interactive Voice Response (IVR) applications, today announces results from research conducted by Ovum(1) into consumer attitudes towards automated customer service and

SpeechStorm®, a leader in Interactive Voice Response (IVR) applications, is pleased to announce that it will be a Silver Sponsor at the prestigious Genesys GForce event to be held in Prague on the 7th 9th June 2011.  SpeechStorm will be

Best Buy Europe select SpeechStorm to provide hosted IVR services for Talkmobile in three year contract. Belfast, Northern Ireland – 3rd May 2011SpeechStorm®, a leader in Interactive Voice Recognition (IVR) applications, is pleased to announce an initial contract to provide

London, UK – August 2, 2010 SpeechStorm®, a leader in IVR applications, is pleased to announce that at SpeechTEK, New York, 2, August 2010, they will demonstrate SpeechStorm3™ for the Alcatel-Lucent Genesys Intelligent Customer Front Door (iCFD™) with Conversation Manager at Booth # 413.  This showcase demonstrates how Conversation Manager compliments SpeechStorm applications to deliver a superior level of personalisation in the IVR that has not been possible to date in a packaged self service solution.

London, UK – June 10th, 2010 SpeechStorm®, a leading provider of Interactive Voice Response (IVR) application software, today announced the completion of a Management Buy Out (MBO) and initial funding round of 1.8 million pounds.  The funding is provided by Crescent Capital, a leading venture capital fund manager, Kainos, a leading supplier of EDRM solutions, and the SpeechStorm senior management team - Oliver Lennon, Damian Kelly and Brendan McCarthy.

London, UK – April 27^th, 2010 – SpeechStorm®, a leading provider of Interactive Voice Response (IVR) software for automating customer service over the phone, is pleased to announce it is supporting Genesys G-Force in Amsterdam, 27^th-29^th April 2010, with innovative SMS and Video IVR services to help delegates make the most of this prestigious event.  Using SpeechStorm’s unique applications, G-Force delegates will be able to set reminders for sessions they want to attend via SMS and view the full conference agenda directly on their phones using Video IVR (IVVR).  SpeechStorm, a Silver Sponsor of this year’s event, will be present at Stand S10 in the G-Force Partner Pavilion, where Genesys partners and customers can find out about our full range of applications.  Find out more about SpeechStorm at www.speechstorm.com  

London & Belfast, UK – February 5^th, 2010 – SpeechStorm, (www.speechstorm.com), the specialist provider of phone self-service solutions, has today announced that it will be showcasing its IVVO™ Video IVR service at the forthcoming Mobile World Congress event in Barcelona, February 15^th through 18^th.  SpeechStorm is exhibiting on the Northern Ireland Mobile Excellence stand (IE61, Hall 1) which is sponsored by Invest NI, the economic development organisation for Northern Ireland.

London & Belfast, UK – January 18^th, 2010 – SpeechStorm, the specialist provider of phone self-service solutions, has today announced that its IVVO™ Video IVR service has won the nomination to represent Belfast at the Global Mobile Premier Awards.

London & Belfast, UK – December 22^nd, 2009 – SpeechStorm, (www.speechstorm.com), the specialist provider of phone self-service solutions, has today announced that its Hosted IVR technology platform has been voted one of the Top 10 Call Centre Technologies of 2009 by the readers of Call Centre Helper, a leading UK online call centre publication. SpeechStorm was placed 6^th overall in a contest that included a wide range of call centre technologies.  

London & Belfast,  UK – December 7^th, 2009 – SpeechStorm, (www.speechstorm.com), the specialist provider of phone self-service solutions, has today announced that Belfast Health and Social Care Trust, one of the largest Trusts in the UK employing some 20,000 staff, has deployed the first phase of its automated Emergency Response Management system to transform the way it handles and responds to urgent incidents.

Belfast & London – November 24^th,  2009 – SpeechStorm, (www.speechstorm.com), the specialist provider of phone self-service solutions, has today announced that BCG, the UK’s No.1 B2B distributor of kitchens, bathrooms and heating products, is poised to launch a new, automated phone stock enquiry service giving customers 24x7 access to stock availability across its entire product range, day or night. The new service is built on SpeechStorm’s phone self service technology and is due to go on trial early December.

Belfast & Dublin, Ireland – October, 9th 2009 – SpeechStorm, (www.speechstorm.com), Ireland’s specialist provider of phone self service solutions, has today announced that it has been shortlisted in the CCMA Irish Contact Centre and Shared Services Awards, in the category Best Contact Centre Supplier.

Belfast & Dublin, Ireland September 29 th , 2009 SpeechStorm, ( www.speechstorm.com ), Ireland’s specialist provider of phone self-service solutions,has today announced that it is sponsoring and presenting at the forthcoming Customer Contact Europe 2009 conference, a Frost & Sullivan executive MindXchang

Dublin, Ireland – September 21^st, 2009 - SpeechStorm, (www.speechstorm.com), Ireland’s specialist provider of phone self-service solutions and a division of Kainos,has today announced a new seminar running in partnership with Genesys, the world’s premier provider of contact centre solutions, entitled ‘Breaking the Correlation between Call Volumes & Headcount’ to run at the Morgan, Temple Bar in Dublin on Tuesday 6th of October.

Belfast & London – September 16^th, 2009 – SpeechStorm, (www.speechstorm.com), the specialist provider of phone self-service solutions,has today revealed that close to 9 million consumers categorised as deaf and hard of hearing are being alienated through the growing use of telephone-centric customer care services.  Despite the growth of the Internet, over 75% of interactions between organisations and their customers are over the telephone. While this works well enough for many customers, despite often long wait times, for a large segment of customers, estimated at close to 9 million people, this is simply isn’t a viable option.

Belfast & London – July 14^th, 2009 – SpeechStorm, (www.speechstorm.com), the specialist provider of phone self-service solutions,has today announced that Comet, one of the UK’s largest electrical retailers has boosted customer choice with the successful introduction of an automated self-service system to handle delivery enquiries.  So far, the system has been used by close to 250,000 of its customers, delivering operational improvements, improved customer choice and freeing up agents to handle more time consuming calls. 

Belfast & London – June 15^th, 2009 – SpeechStorm, (www.speechstorm.com), the specialist provider of phone self-service solutions, has today announced that its middle east based customer, Etisalat, has been recognised as one of the world’s top innovators in customer service by an international group of industry experts in the fourth annual Customer Innovation Awards, sponsored by Genesys, an Alcatel-Lucent company (Euronext Paris and NYSE: ALU). 

Belfast & London – June 9^th, 2009 – SpeechStorm, (www.speechstorm.com), the specialist provider of phone self-service solutions,has today announced that its Middle East based telecommunications client, Etisalat is the first to offer video calling-based customer care services to its 8.5 million Egyptian customers. The solution was delivered in partnership with Genesys.

Belfast and London – April 23^rd, 2009 – SpeechStorm, (www.speechstorm.com), the specialist provider of phone self-service solutions for contact centres,has today announced that it has appointed three sales professionals and a new marketing manager to support its growth strategy across Europe. SpeechStorm continues to grow its share of the phone self service solutions market and has also recently showcased the latest, innovative addition to its product portfolio, Visual IVR; an interactive video and voice application that is set to transform the way businesses communicate with their customers and generate a range of new business revenue channels.

Barcelona, Spain – February 17^th, 2009 – SpeechStorm, (www.speechstorm.com), the specialist provider of phone self-service solutions for contact centres,has today announced that its recently launched Interactive Video and Voice (IVVO) applications suite will be showcased at Mobile World Congress in Barcelona during 16-19 February.  SpeechStorm’s new video applications are set to transform the way in which consumers interact with service providers and during 2009 will open new revenue streams and service improvement channels for mobile operators and other organisations around the world. 

Barcelona, Spain – February 16^th, 2009 – SpeechStorm, (www.speechstorm.com), the specialist provider of phone self-service solutions for contact centres,has today announced that its recently launched Interactive Video and Voice (IVVO) applications suite will be showcased at Mobile World Congress in Barcelona during 16-19 February.  SpeechStorm’s new video applications are set to transform the way in which consumers interact with service providers and during 2009 will open new revenue streams and service improvement channels for mobile operators and other organisations around the world. 

London, UK – February 2^nd, 2009 – SpeechStorm, (www.speechstorm.com), the specialist provider of phone self-service solutions for contact centres, has today announced that, Allied Irish Bank (AIB) has been shortlisted in the 2009 Financial Sector Technology awards for the much coveted Best Use of IT in Retail Banking award category.

Dublin, Ireland – January 27^th, 2009 – SpeechStorm, (www.speechstorm.com), Ireland’s largest supplier of phone self-service solutions and a division of Kainos,has today announced a new seminar running in partnership with Genesys, the world’s premier provider of contact centre solutions, entitled ‘Customer Service is Everything’ to run at the Guinness Storehouse in Dublin on Tuesday 24^th of February.

London, UK – December 8^th, 2008 – SpeechStorm, (www.speechstorm.com), the specialist provider of phone self-service solutions for contact centres,has today extended its IVVO™ phone self-service suite with the launch of a new range of Visual IVR applications, that will transform the way in which consumers interact with their service providers and open a new revenue stream and customer service enhancement channel for businesses.

London, UK – November 21^st, 2008 – SpeechStorm, (www.speechstorm.com) , the specialist provider of phone self-service solutions for contact centres,has today announced its plans to launch a new suite of Visual IVR applicationswhich combined with the already familiar voice-based IVR, will add a visual experience for callers. Enterprises can now offer their customers a new, intuitive way to transact with them using a simple video call on their mobile phone to give a visual representation of their service options.

London, UK – November 10^th, 2008 – SpeechStorm, (www.speechstorm.com) , the specialist provider of speech self-service solutions for contact centres,has today announced the success of its project with SITA, the UK’s waste management and recycling company, that has delivered a speech self-service portal to SITA’s corporate account customers giving them immediate and direct access to its nationwide network of depots.

London, UK – October 22^nd, 2008 – SpeechStormhas today announced that one of the UK’s largest electrical retailers, Comet, has standardised on SpeechStorm’s speech solutions to offer a more efficient and personalised customer service experience to its vast base of customers.Celebrating 75 years in business this year, the electrical giant will benefit from SpeechStorm’s extensive knowledge in creating sophisticated speech self-service solutions that transform customer care.  

London, UK – October 20^th, 2008 – SpeechStorm has today announced that its strategic partner,eircom,  was awarded the top prize in the Telecoms, Media & Technology category at the recent Inspired IT Awards ceremony in Dublin’s Mansion House. eircom won the award for the development and implementation of a managed speech enabled business solution for AIB.

London, UK – September 22^nd, 2008 – SpeechStorm has today revealed the results of an Environment Agency survey into proactive outbound notifications i.e. where a text message (SMS) or an automated phone call is used to proactively contact customers.  The Environment Agency commissioned the survey to contact a selection of its small business customers andmeasure the effectiveness of SMS messaging versus outbound phone messaging to raise awareness of their Internet services. 

London, UK – August 26^th, 2008 – SpeechStorm, has today announced that its client, Dixons Store Group Ireland (part of DSG International Group), has been shortlisted as a finalist from several hundred entries in the Best Use Of Technology category in the European Call Centre Awards 2008.

London, UK – August 18^th, 2008 – SpeechStorm, the specialist provider of speech self-service solutions for contact centres, has today revealed that the National Blood Service (NBS) has successfully trialed its automated speech recognition solution efficiently guiding thousands of blood donors to make an appointment or handle a general enquiry.

London, UK May 20th, 2008 Gensys and SpeechStorm use Outbound Speech to Notify G-Force Delegates about Welcome Reception. SpeechStorm has announced that it worked with its key partner, Genesys, to deliver an Outbound Speech notification to G-Force delegates which gave details of the welcome reception held last night.

Glasgow, November 13th 2007 SpeechStorm today announced the opening of its new office in Glasgow. The office will provide a base for the company’s expanding northern sales and service delivery team, enabling them to better serve existing customers and expand into the local contact-centre market.

Glasgow, November 5th, 2007 SpeechStorm has further demonstrated its commitment to the call centre market by aligning itself with the Contact Centre Association (CCA), the professional body representing the call centre industry in the UK.

Dublin, Ireland, October 16th 2007, SpeechStorm and its partner eircom, today announced that the speech solution at Dixons Stores Group, has been selected from hundreds of applicants as a finalist for an Inspired IT Award.

London, and San Mateo, California, October 2nd, 2007SpeechStorm™ and VoiceObjects have joined forces to deliver a speech-based self-service portal to all Northern Ireland Electricity  (NIE) Supply customers

Belfast, Northern Ireland, August 9th, 2007 SpeechStorm today announced a successful first quarter and the doubling of its UK sales revenues.

Dublin, Ireland, July 11th, 2007 Dixons Stores Group (DSG), the largest electrical retailer in Ireland, announced today that it has seen dramatic improvements in its customer service through the introduction of a streamlined telephone service for customers of PC World, Dixons and Curry’s.

Belfast, Northern Ireland, June 1st, 2007 SpeechStorm today announced that their customer eircom, has been selected from more than 240 applicants as a finalist for the second annual 2007 Genesys Customer Innovation Awards.

Belfast, Northern Ireland, January 24th, 2007 SpeechStorm Showcase Hosted Speech Applications at Leading Retail Industry Event in London Dixons, Consumer Electronics Retailer to Speak in Thought Leadership Pavilion.

Belfast, Northern Ireland, January 24th, 2007 SpeechStorm Showcase Hosted Speech Applications at Leading Retail Industry Event in London Dixons, Consumer Electronics Retailer to Speak in Thought Leadership Pavilion.

Consumers Seven Times More Likely to Respond to an Outbound Speech Enabled Call than SMS According to an Environment Agency Survey Environment Agency trial on outbound communications highlights that an automated outbound call yields a better response than SMS London,

London, UK - June 4th, 2008 SpeechStorm has announced that the UK's first consumer-led survey into awareness and attitudes around Voice Biometrics is underway. Consumers spanning a range of age groups across London and Birmingham are participating in face to face interviews to provide insights into how Voice Biometric technology is perceived and understood, its benefits and inhibitors and how consumers are likely to embrace the technology in their day to day lives.

London, UK – July 7th , 2008 — SpeechStorm and GenesysTelecommunications Laboratories, an Alcatel-Lucent company (Euronext Paris and NYSE: ALU),have today announced the results of a new survey that investigated consumers’ attitudes towards current telephone banking security measures and voice biometrics. The study found that61 per cent are concerned about the security of PIN, passwords and ‘secret data’ when used to confirm ID over the phone with a contact centre agent and 42 per cent of people using telephone banking believe their banks don’t take enough security measures to prevent fraud or identity theft.

London, UK – May 22^nd 2008 SpeechStorm iCFD-Ready Applications hit the mark at G-Force. SpeechStorm has announced it is ready-to-go with applications that can integreat into the Intelligent Customer Front Door solution from Genesys. SpeechStorm was a key contributor to the iCFD solution having worked closely with the Genesys team contributing to the design of the voice and web user interfaces; work that has helped to position SpeechStorm ahead of the field in iCFD capability and delivery.