Partners

Kainos Software Limited was established in 1986 and is well established as a leading Systems Integrator within the UK and Ireland with circa 190 consultants. SpeechStorm, together with Kainos deployed one of Europe’s largest speech recognition solutions for eircom, Ireland's leading Telecommunications provider.

Northgate Information Solutions is a market leader of software applications and outsourcing solutions to the public safety, local government, education and human resources sectors and is also the largest HR and payroll application supplier in the UK. Northgate Information Solutions plc is listed on the London Stock Exchange and included in the FTSE 250 index.

MultiVision Communications headquartered in Toronto, Canada, was formed in 2002. Specializing in advanced integration applications, when working with customer requirements, MultiVision has established a formidable reputation as an innovator in software solution development. Focusing on three key customer requirements MultiVision has become a leader in call center, customer contact & messaging.

Emergency Planning Solutions Ltd is a consultancy providing professional services, to private and public sector clients, which mitigate risk and reduce the negative business impacts of emergencies or major business interruptions.  Emergency Planning Solutions Ltd achieves this by working in partnership with customers to analyse risks, plan and prepare for crisis management and develop Business Continuity capabilities.

West Interactive is a world-class provider of automated customer contact solutions.  combine advanced touch-tone and speech recognition technologies, with a highly scalable standards-based infrastructure, to help companies more effectively conduct multi-media transactions. Their hosted and managed solutions are designed to help our clients connect with their customers, deliver superior service and maximize the value of every customer interaction.

eircom is Ireland's leading provider of a comprehensive range of advanced voice, data and Internet services. With 76% share of the Irish fixed-line market, eircom currently has 2.2 million fixed-line telephone access channels in service. eircom has a customer base of over 1.2 million customers. eircom’s mobile division, Meteor, was acquired in November 2005, and is the third largest mobile operator in Ireland.

IBM develops and manufactures the industry's most advanced information technologies, including computer systems, software, storage systems and microelectronics. They translate these advanced technologies into value for their customers through their professional solutions, services and consulting businesses worldwide.

Today, more than ever, information comes from all directions, growing in complexity, changing in form and becoming increasingly costly to manage. Information - to capture, process, use it - is paramount to success in today's economy. Nuance is the world's premier supplier of speech and imaging solutions that help facilitate information exchange within and between the world's leading companies and their customers.

VoiceObjects is the global leader in Voice Application Management Systems (VAMS). The VoiceObjects product portfolio enables businesses to operate voice-driven telephony services with minimal risk, maximal flexibility, and the very highest level of efficiency. Leading telecommunications and financial institutes have chosen VoiceObjects to provide first class telephony self services while keeping operation costs at a minimum.

Genesys Telecommunications Laboratories, Inc., a subsidiary of Alcatel, is 100% focused on call centre software. Genesys recognizes that better interactions drive better business and build company reputations. Customer service solutions from Genesys deliver on this promise for Global 2000 enterprises, government organizations and telecommunications service providers across 80 countries, directing more than 100 million customer interactions every day.