Thank you for your interest in our IVVO Virtual Product Launch!
We have put together this page to help you quickly find the information you need relating to our visual IVR solutions.Quick navigation
Visual IVR Applications within the IVVO Suite:
- ViMoTu - provides the user the ability to “top up” their call credit using a previously nominated credit or debit card.
- Cinephone - enables the booking of cinema tickets via a video IVR.
- Weathercam - allows users to see the current weather conditions or forecast for a range of cities locally and around the world.
- FootyFan - a sports information 3Gzine – magazine style video application
- Visblog - allows users to record and view video blogs from anywhere in the world that support 3G video calling.
- Videopush - can make an outbound video call to a set of (3G video-enabled) mobile numbers at a pre-defined time.
- Video Brochure - that presents a rich media brochure of an event, a venue or an organisation
- Airline Check In - allows users to check in and make a seat selection.
- ViMoBank - allows users to check balance, view statements, pay bills. All the power of online banking direct from the mobile phone.
FAQ’s
What does visual IVR mean?
Visual Interactive Voice Response is the term referring to visual, video call based, phone self-service applications.
What is the difference between IVVR and Visual IVR if any?
Ultimately there is no difference what so ever. It is simply a mater that Visual IVR explains the technology better in the current market.
How does visual IVR work?
Visual IVR works in the same way as audio/voice based interactive phone self-service systems, the only difference is that, as the name would imply, Visual IVR uses video and audio to interact with the caller. Visual IVR makes use of the mobile 3G video calling channel, but as with IVR it is of course an intelligent system that answers you rather than a person.
What benefits does visual IVR bring to an organisation and the end user?
Visual IVR provides all the benefits of standard IVR but offers a much richer service, providing the ability to ‘show’ not just ‘tell’ the user. The graphical animated menus allow users to read and select their choice much faster than waiting on a simple audio IVR reading out all the menu options. When it comes to entering information into the IVR the visual aspect allows the application to show the user what they have entered as they enter it – no more “Your said BA12345678, it that correct?”
Visual IVR can of course be used easily by deaf and hard of hearing customers.
How is visual IVR different to your WAP browser?
The WAP browser depends on the mobile Internet, which can be slow and cumbersome, especially when it comes to setting up the Internet on your phone or enabling your phone to play media content in web pages. The visual IVR application uses the 3G video channel, which, like a phone call, gives you an exclusive connection to the server without any contention with other users and adds the same security you would have from a phone call to – for example – a telephone banking service.
What is the underlying technology involved in a visual IVR solution?
Visual IVR uses the same technology base as normal audio/voice IVR based services. That being IVR telephony servers using Voice XML as found in most call centres. The visual experience only requires that the telephony layer utilise the 3G video channel rather than just standard audio. The applications are often, though not exclusively, run on Java Enterprise application servers.
Walk through demos
If you don’t have a 3G mobile then view the walk through demonstrations here
Flash Demos
Dial in Demos
If you have a 3G mobile then please feel free to dial any of the demonstration numbers below
- VideoPush - +4428 9057 2075
- ViAir Check In - +4428 9057 2079
- VideoBrochure - +4428 9057 2073
- ViMoTu (Mobile TopUp) - +4428 9057 2074 Instructions here
- ViMoBank - +4428 9057 2089
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- VisBlog
- FootyFan
- Weathercam
- Cinephone Instructions here
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+4428 9057 2070 |
Collaterals
Download Corporate Overview