Upcoming Events
SpeechStorm ShowCase SpeechStorm3™ at Booth 413 at SpeechTEK NY 2010
| When: | 2nd - 4th August 2010 |
| Description: | Come and Meet with the SpeechStorm Team at Booth# 413
SpeechStorm will showcase their next generation IVR application with SpeechStorm3 for Alcatel-Lucent Genesys iCFD Solution at SpeechTEK NY.
The SpeechTEK program outlines a variety of informative sessions and networking opportunities, which include the following:
Conference Session Tracks: Attend tracks devoted to Business Strategies, Customer Experience, Speech Deployments, Next-Generation Speech Technologies, and Voice Interaction Design.
Visit SpeechStorm at SpeechTEK in New York City and explore the rapidly expanding horizons that can position your company to take advantage of our recovering economy. |
| Hosted By: | SpeechTEK |
| Agenda and Further Information: | SpeechTEK NY 2010 |
| Registration: | SpeechTEK NY 2010 Registration |
Alternative Payments Roundtable
| When: | Thursday, 29th July 2010 |
| Description: | The growth of alternative payment methods in the global retail environment and the creation of new revenue streams for retailers.
This session on the benefits of alternative payments will discuss ideas, concepts and strategies for bringing global consumers into the online retail space and the challenges facing retailers in doing so.
Key topics to be addressed during the discussion:
1.)How the right payment strategy can not only de-risk international trading, but open new markets with the benefit of reducing transaction abandonment.
2.)The risks and myths of online security and identity fraud: informing key audiences about innovation solutions.
3.)The importance of branding and marketing in online retail: how companies can raise awareness and enhance their online business.
4.)Cross-border challenges: local versus international services in a global marketplace.
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| Hosted By: | Retail Systems |
| Agenda and Further Information: | More Information |
| Registration: | More Information |
Multi-Channel Retail Summit
| When: | Wednesday, 15th September 2010 |
| Description: | It's no longer a subject for debate. With a quarter of all retailing set to take place online within the next 10 years, traditional retailers need to become multi-channel. But in many ways they are dealing with a deceptively easy concept: easy to explain but often hard to put into practice. With this in mind, an agenda for our 2010 Summit has been formulated and will cover the following areas:
1.)Multi-channel retail in the second decade of the 21st century - who is doing what well and what needs to be done better?
2.)Integration's the key: integrating across channels to provide a seamless and consistent customer experience.
3.)The rise of m-commerce.
4.)Retail and social networking
5.)Retail technologies available to multi-channel retailers.
6.)Where next for multi-channel retail?
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| Hosted By: | Retail Systems |
| Agenda and Further Information: | Click Here |
| Registration: | Click Here |
Archived 'Play On Demand' WebCasts
Innovation in Self-Service: Introducing Video IVR
| When: | Wednesday July 22nd, 2009 |
| Where: | Webinar |
| Description: | In this webinar SpeechStorm will introduce our IVVO Video IVR Solution. We will provide a range of inbound and outbound IVR solutions that will save you money, improve customer experience and customer relationship management. |
| Hosted By: | SpeechStorm |
| Download At: | Video IVR Webinar |
Combating Identity Fraud for Telephone based Transactions
| When: | Wednesday 2nd July 08 |
| Where: | Delivered to your desktop via GoToWebinar |
| Description: | Discusses the basics of voice biometrics as well as exclusively unveil the findings of a recent survey carried out by SpeechStorm and Genesys Labs under the guidance of a lead researcher in speech authentication from the University of Ulster that gauges customer opinion of the technology. |
| Hosted By: | SpeechStorm |
| Download At: | Webinar 02-07-08 |
G-force 2009: Transform Customer Experience
| When: | 9 - 11 June, 2009 |
| Where: | Barcelona, Palau De Congressos De Catalunya |
| Description: | Find new ways to increase customer loyalty and reduce costs. Take a closer look at bringing Web chat or SMS to your contact center. Engage with thought leaders and experts. Experience the power of voice self-service - on the phone and the web. Learn how to leverage customer resources across the enterprise. Talk to your peers about their challenges - and solutions. Hold the latest in mobile customer service in the palm of your hand. It’s all happening at G-Force 2009! |
| Hosted By: | Genesys - An Alcatel-Lucent Company |
| Download At: | |
Stormcast: 5 Speech Fears That Hold You Back: Your Concerns Shared & Discussed
| When: | Thursday 2nd April 2009 |
| Where: | Webinar |
| Description: | In this webinar, SpeechStorm will take you through the 5 main objections that organisations give for not deploying speech self-service and also reveal how our customers have seen huge cost benefits without compromising on customer service.
We will be discussing 5 Top Fears:
- How will our customers react? In this economic climate we can't afford to lose any!
- What if it just doesn't work? Can you offer any guarantees?
- Is it really proven technology now?
- What cost savings are we likely to realise?
- Will the system be flexible so that we can make necessary changes?
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| Hosted By: | SpeechStorm |
| Download At: | |
Weather the Storm during the Credit Crunch: How Phone Self-Service Technology Can Help
| When: | Thursday 4th December 08 |
| Where: | Delivered to your desktop via GoToWebinar |
| Description: | As the sluggish economy, businesses are rethinking their cost-cutting and customer service strategies. The burning question is how to improve the efficiency and responsiveness to customers while containing costs. Dixons and SITA Suez have managed to achieve this, so now it’s your turn! |
| Hosted By: | Brendan McCarthy, Director, SpeechStorm |
| Download At: | Credit Crunch Webinar |
The Value of Interactive Outbound Calls in your Contact Centre
| When: | Tuesday 5th August 08 |
| Where: | Delivered to your desktop via GoToWebinar |
| Description: | Discover the potential for Interactive Outbound calls in your contact centre. We will also be discussing how one of our customers, the Environment Agency, was able to use outbound notification to provide updates on new business legislation. |
| Hosted By: | SpeechStorm |
| Download At: | Download Here |
Intelligent Customer Front Door: Voice based 'ID&V' processes
| When: | 26th March 2008 |
| Where: | Delivered to your desktop via GoToWebinar |
| Description: | Identity theft is on the increase. Are callers who they say they are? How can you be sure? Find out how new technologies can reduce such fears, protect customer data and generally improve the customer experience.
Reduce call lengths through voice "thumbprints" authenticating callers. Testing at the start of a call can offer huge benefits - faster call conclusion for callers and cost reductions for the company.
Although currently seen mostly in the finance sector, this technology offers the same benefits to all vertical sectors.
Hear how some key blue chip customers have implemented these technologies with exceptional results for both parties.
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| Hosted By: | Genesys, SpeechStorm and IBM |
| Download At: | Webinar 26-03-08 |