To help provide complete flexibility to our clients, SpeechStorm® offer a choice of delivery options for our phone self service solutions. We allow you to select the most suitable way to deploy high-quality customer self-service applications, in conjunction with your existing contact-centre infrastructure.

Key options are:

• A fully Hosted, managed service:
  • Where SpeechStorm® provide all elements of hardware, software licensing, support and speech applications under a ‘Software as a Service’ (SaaS) hosting agreement
• An On Premise solution installed and supported by SpeechStorm®
  • Providing all required elements of hardware, software and integration to run speech applications from your existing telephony infrastructure

In addition to the options above, we can also offer a Hybrid solution that will combine the power of the SpeechStorm® hosting platform with your existing infrastructure to meet any specific requirements,

To assist reduce capital expenditure and on-going supports overheads, many organisations are now moving towards acquiring software via an OnDemand “hosted” model. In addition to cutting up-front costs and helping to derisk new technology projects, this approach enables organisations to focus on their key customer requirements rather than worrying about supporting and maintaining complex new technology. Organisations also benefit dramatically from the economy of scale in using a hosting provider as on-going software releases, upgrades and speech engine tuning are provided under the managed service.

The SpeechStorm™ hosted option draws upon proven industry expertise and experience and provides organisations with a sophisticated speech solution hosted in world-class facilities. Backed by 24/7 support and strengthened by mission critical service-level guarantees, SpeechStorm® provides everything your organisation needs! From Speech design and business expertise, a full suite of self-service and assisted-service applications, to development services and on-going operational support, SpeechStorm® provide complete peace of mind as a managed-service partner.

SpeechStorm® have designed our hosting offering to provide the most flexible pricing models available, including all-inclusive managed service contract, monthly or annual capacity rental and even transactional (pay-per-use) charging, based on your required call volumes.

All SpeechStorm® On Premise solutions are suitable for organisations who may require higher security, do not permit external use of customer data, or already boast considerable investment in infrastructure to support speech applications.

The SpeechStorm® On Premise solution is designed to integrate with most existing telephony and data infrastructure and is underpinned by the worlds leading open-standards based voice portal platform. This, combined with the latest in speech recognition technology and the extensive SpeechStorm® application suite cater for most contact-centre requirements, and can be deployed and integrated with the existing telecoms platform and corresponding data system.

All SpeechStorm solutions are designed to support both TDM & VoIP infrastructure and are designed to promote the latest in open-standards, ensure the investment remains future-proofed, even in these ever changing times.