Industries

SpeechStorm has delivered speech recognition applications for leading organisations across many industry sectors. Through this hands on experience, we've developed an understanding of your industry and we appreciate the challenges your business faces, the customer expectations you must strive to meet, and the business and regulatory pressures that govern your communication with the people that use your services.

Below you'll find a selection of our some of our key customers.

Financial Services

AIB Capital Markets		AIB is one of Irelands leading financial institutions providing a complete set of banking services to it corporate customers.
AXA Insurance		The SpeechStorm solution has allowed AXA to increase and enhance the customer experience through the recognition of the caller and the consistent handling of claims by the same customer service representative.

Public Sector

Department of Education and Science		SpeechStorm implemented a solution for The Department of Education and Science that allows callers get connected to the correct regional office. This innovative solution uses a single access number to simplify access to the service allowing all communication with the regional office service to be handled to an easily recalled number, the solution then connects you.
Department of Finance		SpeechStorm provided The Northern Ireland Citizen Interaction Centre (NICIC) with an internal switchboard service for their thirty thousand employees. The SpeechStorm Operator solution enables the NICIC agents to provide a more efficient service to citizens as they contact various government departments.
Stirling Council		stirling council required a flexible and innovative method to capture satisfaction levels and comments from customers of the contact centre for council services. using speechstorm’s questionnaire builder they’ve enhanced their services and improved productivity at the contact centre read the case study

Retail

AMPAS Ltd		Airside Motor Retail Park wanted to provide easier customer access to the many brands and retailers it supported. The solution was the deployment of SpeechStorm Locate and Connect which allowed AMPAS to advertise a single access number. The use of SpeechStorm’s unique Advanced Management Console allowed the localised speech recognition engine to be phonetically tuned to capture the full spread of brand names from Hyundai to SsangYong.
Dixons		dixons required a solution to ensure their customers got through to the appropriate department and person to deal with their query each time. speechstorm has enabled 60% of non-sales calls to be routed away from the dixons branches, ensuring retail staff can focus all of their time on selling. read the case study hear the full story (WMV 62.5 MB)
Enterprise-Rent-a-Car		With a growing number of branches and the desire to provide excellent customer service Enterprise-Rent-a-Car wanted to create a single access number for all their clients. SpeechStorm and their telco partners eircom provided a solution that was universally accessible to their customers.

Utilities

eircom

speechstorm developed an award winning customer services solution for eircom which has allowed them to both increase customer service levels and significantly reduce operational costs. eircom is on track to achieve roi and reduce operating costs by 20% in a two year timeframe. read the case study