Customers by Industry
Industries
SpeechStorm® has delivered phone self-service solutions for leading organisations across many industry sectors.
Through this hands on experience, we've developed an understanding of your industry and we appreciate the challenges your business faces, the customer expectations you must strive to meet, and the business and regulatory pressures that govern your communication with your customers.
Below you'll find a selection of our some of our key customers
Financial Services
AIB
AIB are using our Automated Operator service for their premium customers.
Public Sector
Dept for Education & Science
Using an Automated Operator and Intelligent Router service callers are connected to the correct regional office.
Department of Finance
Using SpeechStorm’s Automated Operator for their thirty thousand employees.
Stirling Council
With our survey product, Questionnaire Builder, Stirling Council is able to carry out a post-call survey, at 1/5th of the cost of a live agent, to the 350,000 inbound phone calls they received annually.
Retail
Comet
Comet Store Locator and Information Line to give their customers a way to find their nearest store as well as make delivery enquiries.
Enterprise-Rent-a-Car
With a growing number of branches and the desire to provide excellent customer service Enterprise-Rent-a-Car wanted to create a single access number for all their clients. SpeechStorm and their telco partners eircom provided a Locate and Connect solution that helped customers find their nearest rental office.
Dixons
With our Intelligent Router solution, Dixons were able to reduce non-sales calls by over 60%, enabling sales staff to focus on selling while the customer satisfaction increased by automatically directing all after-sales enquiries to the relevant manufacturer, first-time, every-time.
AMPAS
With our Locate and Connect solution, AMPAS are able to advertise a single number that captures retailer brand names from Hyundai to SsangYong to give the caller their nearest retailer.
Utilities
eircom
We developed an award winning customer services solution for eircom which has allowed them to both increase customer service levels and significantly reduce operational costs. eircom is on track to achieve ROI and reduce operating costs by 20% in a two year timeframe.
Northern Ireland Electricity
Using our Identification & Verification and Account Balance products over 80% of all account enquiries are now managed by the automated service, which equates to some 50,000 calls since the service first went live just over a year ago.
SITA UK Limited
SITA UK Limitied, the UK’s waste management and recycling company, implemented our Locate & Connect speech self-service product to their corporate account customers giving them immediate and direct access to its nationwide network of depots.
Other Industries
Teleperformance
SpeechStorm worked with outsourced contact centre provider, Teleperformance, to deliver phone self-service solutions for the Environment Agency as well as the National Blood Service.
National Blood Service
SpeechStorm implemented its call routing product (Information Line) and Questionnaire Builder to randomly select callers across the National Blood Service’s hundreds of thousands of donors to gather their views and opinions of the new speech recognition service