“Business as usual” is unheard of for companies operating in the telecoms industry. Intense competition, rising customer expectations, and low switching costs means that being innovative and flexible is crucial to keep customers from churning; as is keeping costs down so as to be able to offer competitive pricing.
Seemingly different firms in the financial industry face similar challenges – a wide range of products and services with varying degrees of complexity, to be delivered to customers securely through a number channels.
Customer experiences are crafted at each and every touch-point. So this is why empowering the front-line business users is one of the most important principles on which our way of doing things is built.
Leading businesses handling millions of calls each year are choosing SpeechStorm solutions as a source of competitive advantage to provide a differentiated experience to their customers, and to lower Contact Centre costs.